Mphasis Walkin Drive For Freshers
Company Name : Mphasis
Designation : Technical Support Engineer
Qualification : Any Graduates
Experience : 0 to 3 Years
Job Location : Pune
Salary Details : 1,75,000 – 3,00,000 P.A.
Job Description:
Job Responsibilities:
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Shifts Timings:
5 days working 24* 7 shifts(including night shifts)
Any 2 Rotational offs
9 Hours Login ( including 1 Hour Break )
Excellent command on English (Verbal and Written)
Apply Mode : Walkin
Company Profile :
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011.In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.
Mphasis was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998 in Santa Monica by Jerry Rao and Jeroen Tas.) and the Indian IT services company BFL Software Limited (founded in 1992).
Walkin Date : 15th & 16th May 2018
Walkin Time : 11:00 AM to 1:00 PM
Venue Details :
Interested Candidate can come for Walk-In interview
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014.
Contact Name : Suruchi
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