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CMS Walkin Drive For Freshers, Further Information Like Vacancies, Education Qualification, Experience Details, Job Location and Job Description. Walkin Jobs apply for All graduates as soon as possible and given details as below.

CMS Walkin Drive For Freshers

Company Name :  CMS IT services Pvt. Ltd

Designation :  Customer Support Engineer/Technician

Qualification :  Any Graduates

Experience : 1 to 4 Years

Job Location :  Mumbai, Navi Mumbai, Mumbai Suburbs

Salary Details : 50,000 to 1,25,000 PA

Job Description:

• Receiving calls, first-line customer liaison.
• Log all calls for L2/L3 Support for client specific applications and escalate to the appropriate team.
• Application L1 support.
• Recording and tracking Incidents and complaints.
• Keeping Users informed on request status and progress.
• Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels.
• Monitoring and escalation procedures relative to the appropriate SLA (SLA Management)
• Managing the request life-cycle, including closure and verification.
• Coordinating with IT and third-party support groups.
• Closing incidents and confirmation with the users.
• Call Logging to Vendor & Follow-up.
• Maintaining critical users list & engineers contact nos.
• Remote control based support for common issues and resolving them.

Apply Mode : Walkin

Company Profile :

CMS IT Services has been consistently providing in-depth customized IT Infrastructure Solutions to across all sectors of industry – government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end-to-end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.

Walkin Date :

Walkin Time :

Email: jyoti.mehra@cmsitservices.com

Forward your Resume to Above mention E-mail Id.

Website : https://ift.tt/1ruu1b5 

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